Return and Refund Policy
- What is Petals Gallery Return Policy?
No returns are allowed. However, in case if a wrong or a defective product has been sent, please intimate within 24 hours.
- How do I return a defective or damaged product for a new replacement?
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that the item may be damaged during transit or that a wrong item is delivered to you. Let us know and we will take care of it at the earliest without worries.
- What are the cases where a refund will not be made?
We do not guarantee refund for cases where:
- Flowers, plants, fruits, sweets, gift products and preserved items are delivered to an incorrect address provided by the sender.
- Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery.
- Product quality problems caused by improper handling of the product at receiver end.
In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and refund your payment in full.
- When will the refunded amount be credited back to my account?
Online refund is credited directly through the mode from which the customer has paid the money within 24 working hours. Once processed by us, refund takes 5-7 business days to reflect in your account.
Offline refund is credited once the customer shares the bank details post which it takes 5-7 working days.